Code of Conduct

Last Updated: July 2022

This is the Privacy Policy (“Policy”) of MANTRA Foundation (together with our affiliates and/or subsidiaries from time to time, which shall hereinafter be collectively called “MANTRA” or the “Group”). You have been directed to this Policy because we are collecting, using or disclosing your personal data. In this Policy, when we use “w. e”, “us” or “our”, we refer to the company (within MANTRA) which is collecting your personal data, or which is operating the website which you are accessing or using. This Policy applies to all personal data that you may provide to us and the personal data we hold about you. By providing us with your personal data or by accessing, using or viewing our website (including (“website”)), applications, exchanges, wallets, platforms, software, products, services, and the functions or contents therein (including transmitting, caching, or storing of any such personal data) (collectively, “Sites”), you shall be deemed to have agreed to each and all the terms, conditions, and notices in this Policy. If you do not agree, please cease use of the site and do not provide any personal data to us. If you are visiting us from the EU, this Policy complies with the EU General Data Protection Regulation 2016/679 (the “GDPR”). This Policy has been designed to comply with similar personal data protection principles adopted by other foreign government agencies.


For the purposes outlined in Clause 2 below, we may collect and process the following information about you when you visit the Sites or use any of our products and services:

(A) Data collected directly from you – This may be done through the Sites, use of our products and services, over the phone, email, or in person when you meet our staff or representative, when you report any problem(s) to us or request any support from us, or when you complete any survey or questionnaire that we send to you. Information that you provide us may include but is not limited to: (i) your name, employment information, contact information including your (first and last) name, (billing and/or delivery) address, birthdate, email address and telephone number. We need your email address and telephone number so that we may contact you if we have questions or information for you regarding your order or the service that we are providing or will provide to you; (ii) other financial information required to be able to provide you with the products and services, such as credit card information, bank account information, and other personal description necessary to facilitate the same; (iii) if you have an account with us, the preferences and interests stored in such profile or account; and (iv) if you have contacted us, the details of the contact and the contact history.

(B) Data collected by automated means – Various technologies may be used on our Sites and/or products and services. Such technologies may lead to data being collected automatically by us. Such data may include but is not limited to: (i) technical information, including the Internet protocol (IP) address used to connect your computer to the Internet and your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; (ii) information about your visit, including the full Uniform Resource Locators (URLs), clickstream to, through and from the Sites (including date and time), products and services you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs); and (iii) methods used to browse away from the page, and any phone number used to call our customer service number.

(C) Data collected from third parties – We work with third parties and we may receive information about you from them, for example: (i) business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers and search information providers; (ii) blockchain data; and (iii) public databases and credit reference agencies.


2.1. We may use your personal data for the following purposes: 


  • providing, improving and developing the Sites and our products and services; 
  • researching, designing and launching new features or products and services; 
  • presenting content and information in our Sites in the most effective manner for you and for the device you use; 
  • providing you with alerts, updates, materials or information about our services or other types of information that you requested or signed up to; 
  • enforcing obligations owed to us such as collecting owed payments in any part of the world; 
  • responding or taking part in any claims, actions or legal proceedings (including but not limited to drafting and reviewing documents, transaction documentation, seeking legal advice, and facilitating dispute resolution) and/or protecting and enforcing our contractual and legal rights and obligations; 
  • complying with legal and regulatory obligations and requirements such as anti-money laundering laws across jurisdictions; 
  • accounting, risk management, compliance and record keeping purposes; 
  • staff training; 
  • communicating with you and responding to your issues, questions, requests or feedback, purposes directly related or incidental to the above; 
  • if you have consented, for the purposes of marketing products and services offered on our Sites; and 
  • matching any personal data held which relates to you for any of the purposes listed herein.